Returns & Exchanges

At Faro Jewelry, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Eligibility

• Returns accepted within 14 days of delivery
• Items must be unworn, undamaged, and in original packaging
• Final sale and custom/personalized items are non-returnable

How to Start a Return

1. Email info@farojewelry.com with your order number and reason for return
2. We'll send return authorization and shipping instructions
3. Ship the item back — return shipping is at the customer's expense unless the item is defective

Refunds

• Refunds are processed within 5–7 business days to your original payment method once the return is received and approved
• Original shipping charges are non-refundable

Exchanges

Exchanges accepted within 14 days of delivery — contact us at info@farojewelry.com to get 

All refunds are issued in Canadian dollars (CAD). Policy applies to Canadian and international orders.